Ruckus Premium Support for ZoneDirector 3100 (904-3100-0002) 1 Year

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End User Premium Support includes Levels 1-2 and Level 3 Phone Support (24 x 7 x 365 days), Advanced Hardware Replacement, 24 hours Response Time for Support Forum, and Software Upgrades for the period of agreement (1 year)

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.

Support summary

Ruckus Wireless offers two support plans: Premium Support and Software Support. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.

Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.

Premium Support delivers access to an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via:

  • Phone
  • E-mail
  • Support Web

Through the support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases.

Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.

Premium Support customers are also entitled to advanced hardware replacement if required.

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