Cisco SMARTnet support provides you rapid access to vital information and assistance when you need it, including:

• Registered access to Cisco.com for online tools and technical assistance
• Access to the Cisco Technical Assistance Center (TAC)
• Cisco IOS Software updates
• Advance Replacement of failed hardware

Cisco SMARTnet Onsite support includes all of the benefits of SMARTnet support, plus it provides your company with the added assurance of a trained field engineer who installs replacement parts at your site. Cisco SMARTnet and SMARTnet Onsite support takes advantage of Cisco technology expertise and best practices to help ensure that your network operates efficiently and benefits from the most up-to-date software releases.